Frequently asked questions

Hey Twin lets you lift a person out of any photo using on-device AI background removal, then place that "Twin" into your real-world camera view using augmented reality — so you can capture a brand-new photo that puts the two of you together, even if you never were.

Hey Twin requires an iPhone with ARKit support running iOS 16 or later — that covers iPhone XS and newer. AR features need a rear camera with a TrueDepth or LiDAR-capable scene understanding for the best results.

Background removal and AR placement run entirely on your iPhone, so most of the app works offline. An internet connection is only needed for account sync, Memory Album backup, and App Store purchases.

Hey Twin requests Camera access for AR placement and Photo Library access to import photos and save your finished memories. You control both permissions in iOS Settings at any time.

Background removal and AR rendering happen entirely on-device. Photos are only synced off-device if you explicitly enable Memory Album iCloud backup, and that data is encrypted in transit and at rest.

Yes. You can delete individual memories from your Memory Album at any time, or delete your entire account and all associated data from Settings > Account > Delete Account.

Realism depends on good lighting in both the original photo and the room you're placing the Twin into. For best results, use well-lit source photos and place Twins in similarly lit environments — Hey Twin will auto-adjust shadow direction to match.

Yes — tap any Twin in your library to re-crop the edges, adjust the cutout mask, or replace the source photo without losing your saved AR placements.

Free accounts can place 1 Twin per scene. Hey Twin Pro unlocks Multi Twins, letting you place up to 6 Twins in a single AR scene.

No. Hey Twin is free to download and use for basic Twin creation. Hey Twin Pro unlocks Multi Twins, unlimited Memory Album storage, and premium scenes through a single one-time purchase — no recurring fees, ever.

Yes. Tap "Restore Purchase" in Settings within the app and your Hey Twin Pro unlock will transfer to any device signed into the same Apple ID.

All purchases are processed by Apple and subject to Apple's standard refund policy. Request a refund at reportaproblem.apple.com, or contact our support team and we'll help you through the process.

First, make sure Hey Twin has Camera permission enabled in iOS Settings, and that you're on the latest version of the app. If the issue persists, restart your iPhone — and if it still happens, contact support with your device model and iOS version.

Memory Album sync requires iCloud to be enabled for Hey Twin in iOS Settings > [Your Name] > iCloud. Make sure both devices are signed into the same Apple ID and connected to the internet.